FAQ

                                                        Q: What services does Hope Community Services provide?
   A: Hope Community Services offers comprehensive care and support for individuals aged 18 and older with intellectual and developmental disabilities. Our single-family/townhomes/apartments style homes, with 2 - 3 clients in each home, provide a safe and nurturing environment. Residents receive personalized care, including assistance with daily living activities, medication management, therapeutic programs, and social engagement opportunities.

                                                         Q: How do I know if my loved one is eligible for placement in a group home?
   A: Eligibility for placement in our group home is determined by the Delaware Division of Developmental Disabilities Services (DDDS). They assess individuals with intellectual and developmental disabilities to determine their eligibility for services and support. We work closely with DDDS to ensure appropriate placement for individuals who meet the criteria.

                                                          Q: Are your homes safe and secure?
   A: Absolutely! The safety and security of our residents are our top priorities. Our homes are equipped with modern safety features, including secure entrances, fire alarm systems, and emergency response protocols. We also have trained staff available round-the-clock to ensure the well-being and safety of our residents.

                                                          Q: How are the staff members at Hope Community Services trained?
    A: Our staff members undergo extensive training in the care and support of individuals with intellectual and developmental disabilities. They receive training in areas such as person-centered care, behavior management, CPR and first aid, medication administration, and safety protocols. We are committed to maintaining a highly skilled and compassionate team.

                                                         Q: Can residents participate in community activities and outings?
    A: Yes, absolutely! We believe in promoting social integration and community engagement for our residents. We organize various activities and outings, such as recreational events, cultural outings, educational trips, and community volunteering opportunities. These activities enhance socialization, personal growth, and overall well-being.

                                                         Q: How can I apply for placement in one of your homes?

A: To initiate the placement process, contact us directly through email or by phone and we will guide you through the application and assessment process to determine eligibility for placement. Once approved, we will work with you to find the most suitable home for your loved one.

                                                         Q: What is the staff-to-resident ratio in your group homes?
   A: We maintain an appropriate staff-to-resident ratio to ensure personalized care and support for each individual. The specific ratio may vary depending on the unique needs and requirements of our residents. Rest assured, we strive to provide individualized attention and care to promote independence and well-being.

                                                         Q: Can family members visit their loved ones in their homes?

A: Yes, we encourage family involvement and visits! We understand the importance of maintaining connections with loved ones. Family members are welcome to visit and spend time with their loved ones. We believe that family support plays a crucial role in the overall happiness and well-being of our residents.

                                                       Q: How are medical needs addressed in homes?
   A: We work closely with healthcare professionals, including doctors, nurses, and specialists, to address the medical needs of our residents. Our staff members receive training in medication administration and monitoring. Additionally, we have protocols in place to ensure residents receive appropriate care, including regular check-ups, medication management, and coordination with healthcare providers.

                                                        Q: How do I contact Hope Community Services in case of an emergency?

   A: In case of a life-threatening emergency, please call 911 or proceed to the nearest emergency room. Afterward, please reach out to Hope Community Services immediately at 302-988-4491, regardless of the time of day. We are here to support you in any critical situation and provide assistance promptly.

                                                       Q: What sets Hope Community Services apart from other group home providers?
   A: At Hope Community Services, we take pride in our personalized, and high-quality care. We prioritize the well-being, independence, and happiness of our residents. Our dedicated and trained staff members go the extra mile to provide individualized support and promote a sense of belonging. We also emphasize community engagement and encourage residents to pursue their interests and goals. Give us a call or send us an email, we guarantee you will love the way we take care of your loved one.